Analysis on Pilgrim-Centric Approach: NAHCON's Achievements in Improving Hajj Experience


The National Hajj Commission of Nigeria (NAHCON) has made significant strides under the leadership of Professor Abdullahi Saleh Usman, showcasing notable achievements in pilgrim welfare and cost management. Here are some commendations on NAHCON's milestones:

Key Achievements
- Reduced Costs: NAHCON successfully negotiated reductions in various components of Hajj services, including airfare, Masha'ir services, transportation, and accommodation.
- Improved Pilgrim Welfare: The commission prioritized pilgrim welfare, providing VIP Tent ‘A+’ facilities, aligning contracts with actual pilgrim numbers, mobilizing health workers, and ensuring the availability of essential medicines.
- Hajj Savings Scheme: NAHCON expanded the Hajj Savings Scheme, partnering with additional banks to promote financial inclusion and lay a strong foundation for sustainable Hajj financing.
- Accountability and Transparency: The commission demonstrated its commitment to accountability and transparency by refunding N5.3 billion to State Pilgrims’ Welfare Boards for unprovided services in 2023.

Operational Efficiency
- Timely Visa Issuance: NAHCON ensured that every pilgrim received their visa ahead of the commencement of airlift operations, reducing stress for pilgrims and stakeholders.
- Airlift Operations: The commission completed the outbound journey for over 52,000 pilgrims well ahead of Saudi Arabia's deadline and concluded return flights five days ahead of schedule, highlighting NAHCON's operational efficiency.

Leadership and Partnerships
- Strong Leadership: Professor Abdullahi Saleh Usman's leadership has been instrumental in driving NAHCON's achievements, with a focus on learning from past successes and avoiding errors.
- Partnerships: The commission has fostered strong partnerships with stakeholders, including state governments, pilgrims' welfare boards, and service providers, to ensure a successful and stress-free pilgrimage experience.¹ ² ³

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